Q: How do I find my customer number?
A: Your customer number is on your monthly invoice, in the upper right, along with your invoice number, invoice date and amount due.
Q: Am I charged extra to pay online?
A: CCG does not charge a fee for using the Payment Express portal to make your payment. You may, however, be charged a fee by your bank.
Q: I have more than one outstanding loan with CCG. Can I pay multiple invoices with one payment?
A: You can combine loan payments into one payment. When you enter your payment information, in the Select Contract section please select “Multiple Contracts”. Then include the contract numbers in the Notes section.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date. In some cases, payments made before 8:00 PM ET will be posted the same day. However, due to weekends, holidays, availability of funds, and other circumstances, same-day payments cannot be guaranteed.
Q: How can I confirm that a payment has been made?
A: You can check to see if the funds have been drawn from your bank account, or you can call your branch office to see if they received and credited the payment. Phone numbers for the branch offices can be found in the footer below.
